Need Help? Start Here

Ordering & Payments

How do I place an order?

Just choose your product, click "Add to Cart," and follow the checkout steps to complete your purchase.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

Is my payment information secure?

Yes! Our site uses SSL encryption to keep your info safe and private.

Can I cancel or change my order?

If your order hasn’t shipped yet, contact us quickly to change or cancel it.

Will I get a confirmation email after I order?

Yes! We’ll email you right after you place your order with all the details.

Shipping & Delivery

How long does shipping take?

Most orders arrive within 3–7 business days across the U.S.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50.

Can I track my order?

Absolutely! We’ll send a tracking link as soon as your order ships.

Do you ship outside the U.S.?

Right now, we only ship within the United States.

What shipping carriers do you use?

We ship using trusted carriers like USPS, UPS, and FedEx.

Return & Refund

What’s your return policy?

You can return unused items within 30 days for a refund or exchange.

How do I start a return?

Email our support team or visit our Returns page to get started.

How long do refunds take?

Refunds are processed within 5–10 business days after we receive your return.

Can I return opened items?

Just contact our support team with your order number and reason for return.

Do I have to pay for return shipping?

In most cases, customers are responsible for return shipping unless the item was damaged or wrong.

Account & Support

Do I need an account to order?

No account needed! But creating one helps you track orders and save info.

How do I contact customer service?

You can email us or use our live chat for quick help.

What if I forgot my account password?

Click “Forgot Password” on the login page to reset it easily.

Do you have a rewards or loyalty program?

We’re working on one! Sign up for our newsletter to stay updated.

Where is Omnivitas based?

We’re a U.S.-based store, focused on serving customers across the United States.